Business Buy In

An uphill battle - Business buy-in for Information Management

Alyssa Blackburn

Alyssa Blackburn

Presenter: Alyssa Blackburn - AvePoint, QLD

When: Tuesday 1.30pm-2.10pm

Where: Meeting Rooms P7 & P8

Stream: Business Buy In

We work in an environment of ever changing priorities, diminishing resources and the constant need to do more with less. How does the average information professional compete for attention, resources, time and investment when there is only so much of each to go around?

In this session, Alyssa Blackburn, Manager Information Strategy at AvePoint will explore the uphill battle that is achieving business buy in for information management. Alyssa will investigate the balance between what the user demands and an organisation’s requirements, how to show value in even the mundane tasks and how to be heard amongst a sea of competing voices.

Using real world examples and practical strategies, the session will cover what you can do as an IM professional to ensure that your business knows, recognises and invests in the value that an information management program brings.

From red tape to red carpet - the transformation of recordkeeping in the digital age

Anne Lyons

Anne Lyons

Presenter: Anne Lyons - National Archives of Australia, ACT

When: Monday 2.15pm-2.55pm

Where: Meeting Rooms P7 & P8

Stream: Business Buy In

Archives and information management has been identified as an enabler to government rather than a compliance obstacle – a very different scenario to how it might have been described five or 10 years ago. So what has changed, and is it universal? And how can we maximise this change internationally to ensure archives of the future are relevant, valued and championed?

The answer is to realign and redefine – moving from recordkeeping as a compliance issue to information management as a business benefit. In the digital age we need to speak and deal with organisations on their terms, not ours, and to find common ground where their objectives and ours meet. These interests come together when information is seen as a valuable organisational and business asset, worthy of all the relevant governance, management input and controls that any major asset needs.

Information value is our shared common ground and in launching its Digital Continuity 2020 policy for government agencies, the National Archives of Australia is focussed on just that – requiring agencies to have good governance, better systems and the capability to manage this valuable asset. This is creating the red carpet that will transfer information of the highest value to the Archives.

This paper will go through how changing the image of recordkeeping and compliance to good information management and good governance is realising and realigning value in information and its role as record, and how it benefits business. It will include a review of the Archives’ evolution from compliance to risk-based management, and examine the strategies used by the National Archives of Australia to transform how government business manages, interacts and deals with its important business asset now and into the future.

How to get managers to start engaging and stop nodding

Shiree Hart

Shiree Hart

Presenter: Shiree Hart - Allfields, New Zealand

When: Monday 1.30pm-2.10pm

Where: Meeting Rooms P7 & P8

Stream: Business Buy In

Shiree once found, managers nodding, is nothing like managers engaging and she will share that hard lesson. From that experience, we know that IM Projects and IM BAU Activity needs to be supported and lead by leaders (at all levels) in any organisation. Getting them excited, interested an onboard with your vision is the trick to your success.

With sound leader lead support for IM you are building towards developing the proactive employee.
Gallup finds that engagement is highest among employees who have some form of daily communication with their managers – so let’s extend this to managing information.  Leaders model the behaviour
•  No leader involvement, no commitment from others – reduction in engagement by staff
•  Managing the behaviour change and instilling good practices early on
•  Talking about the successes and wins frequently
•  Front footing any project – support the staff that are going through a major change transformation

More than the sum of its parts: Selling whole of Government recordkeeping in the ACT

Danielle Wickman

Danielle Wickman

Presenter: Danielle Wickman - Territory Records Office, ACT

When: Monday 11.45am-12.25pm

Where: Meeting Rooms P7 & P8

Stream: Business Buy In

In 2015 The ACT Government’s Territory Records Office commenced a one year project to demonstrate the feasibility of a whole of government EDRMS. While there is a strong push for whole of government approaches across the ACT Public Service, the devil is sometimes in the detail. Some areas of government were strongly supportive, others needed to be convinced. The project had to demonstrate the potential value to different stakeholders across government with different priorities, business needs and levels of interest and support. The endorsement of a whole of government system by the ACTPS’ governing board of department heads demonstrates the success of the project in gaining business buy-in.

This paper will discuss:

  • the background to the project and the ACTPS environment and how they shaped project design and planning and influenced business buy-in;
  • how those factors played out in systems design and decision-making during the project; and
  • the lessons learned from the project and how they are influencing business as usual operations and further take-up across government.

Politics of Taxonomies

Joy Siller

Joy Siller

Taline Babikian

Taline Babikian

Presenters: Joy Siller - Siller Systems Administration, VIC & Taline Babikian - Janssen-Cilag, VIC

When: Monday 11:10am-11:40am

Where: Meeting Rooms P7 & P8

Stream: Business Buy In

Information architects, system developers and the general information management profession regularly ponder the structural principles and design factors that may impact on organisational taxonomy projects.  These are valid concerns but may not be the critical element determining success or failure of such a project.

One factor that is either overlooked or taken lightly is the human factor.  Whilst there are numerous articles and texts covering the effect of organisational culture on information management broadly, there are few that directly discuss it in relation to building a taxonomy.  We suggest that organisational politics can have a significant impact on the structure, content and eventual usability of a taxonomy.

Navigating the maze of cultures, behaviours, and attitudes of individuals and groups within organisations can be a daunting task for anyone.  Information managers are not necessarily trained in psychology or organisational behaviour so it is yet another area in which to familiarise ourselves.  In fact, the taxonomy developer must become a skilled politician in his/her own right.

To assist in this process, the key stakeholders influencing taxonomy projects are discussed together with their type of interest and level of political power.  The common roadblocks that can be caused by political power games or resistance are also identified and analysed in relation to their impact and ways to be addressed.

The paper is based on:

  • a literature review identifying other authors who may have researched and written on this topic, and the nature of their findings; and
  • a wealth of practical experience and case studies from organisations for which we have developed information management taxonomies

This paper addresses the cause and effects of politics on taxonomies, and will potentially help those about to develop or implement them within their organisations.  Whilst we do not attempt to judge whether organisational politics are good or bad, we highlight the need to be aware of political influence and the tactics to address it.

Sell the sizzle not the steak: 10 neat tricks to get management to support RIM

Alan Kong

Alan Kong

Presenter: Alan Kong - Western Health, VIC

When: Tuesday 2.15pm-2.55pm

Where: Meeting Rooms P7 & P8

Stream: Business Buy In

The presentation examines the fundamentals of how to get business and exec. buy in to support records and information management and projects within an organisation. I will use my own experience from previous role as Manager, Standards and Policy and the current position as the Corporate Records Manager at Western Health in Victoria.

The presentation will look at:

  • what interests executive management and business units and the importance of framing your idea to suit their interests
  • common barriers and drivers
  • lessons learnt over the years with speaking to many agencies
  • tools we can use drawing from disciplines such as marketing, behavioural insights and negotiation

Strategic Stealth

Paul Fechner

Paul Fechner

Presenter: Paul Fechner - SA

When: Monday 4.20pm-5.00pm

Where: Meeting Rooms P7 & P8

Stream: Business Buy In

Word on the street in this rapidly evolving world of big data, digital disruption and information overload is that records and information professionals like us are finding it increasingly difficult to get airtime in our area of expertise!

It’s crazy I know, but in his own personal struggle through this urban jungle, Paul has found a way to get his voice heard and his expertise recognised and respected …. without drawing blood.   Not by trying to crash through the front door of ignorance and not by trying to be really sneaky … well, maybe just a little bit.  Paul’s innovative approach to winning converts, which he calls ‘Strategic Stealth’, is a little bit sneaky but in the nicest possible way.

In his presentation, Paul will share some of his successful strategies so that you can get what you want by using his Strategic Stealth.  He can show you:

  • How to reveal your professional value when nobody seems to be listening.
  • What you can do to get noticed.
  • What ‘seeds’ you can plant now to watch grow at a later date.
  • How to form strategic alliances so that you all get what you need.
  • How to turn business opponents into business advocates.

Download Registration Form and Program